Payment Policy for VIBESORA

Effective Date: March 12, 2025

At VIBESORA, we aim to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the methods and procedures for making payments when purchasing products from our website. Please read this policy carefully to ensure that you understand how we process payments for your orders.

1. Payment Methods Accepted

We offer a variety of secure payment methods for your convenience:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For your convenience, we also accept PayPal payments.
  • Other Secure Payment Methods: We may accept additional secure payment methods, such as Apple Pay, Google Pay, or other options, depending on the availability in your region.

2. Payment Security

  • Encryption: We use industry-standard encryption technologies to secure all sensitive data during transmission. When you make a payment on our website, your payment details are processed through a secure, third-party payment gateway that complies with Payment Card Industry Data Security Standards (PCI DSS).

  • Fraud Prevention: We take steps to protect you from fraudulent activity. In some cases, we may request additional verification for orders that appear suspicious. These requests are meant to protect both you and us from unauthorized transactions.

3. Order Confirmation

  • Authorization and Payment: When you place an order on our website, your payment method will be authorized for the total order amount. Once authorization is successful, the order will be processed and shipped. Please note that payment authorization does not guarantee shipment until we have processed the order.

  • Order Processing: After we receive payment, we will send you an order confirmation email with the details of your purchase, including the order number, items, and estimated delivery date. This email is not an invoice but serves as a confirmation of your purchase.

4. Billing Information

  • Accurate Information: When making a purchase, you agree to provide accurate and complete billing information. This includes your name, address, payment details, and any other information necessary to process the payment. Any discrepancies or inaccuracies may delay the processing of your order.

  • Billing Address: The billing address provided during checkout must match the address on file with your payment provider. If there is a discrepancy, the payment may be declined or delayed.

5. Payment Authorizations and Charges

  • Authorization Holds: When you place an order, a temporary authorization hold may be placed on your account by your payment provider. This is a standard process to ensure that the funds are available. Once your order is processed, the payment will be finalized, and the hold will be released.

  • Final Charges: The final charge for your order will include the total cost of the items purchased, any applicable taxes, shipping fees, and any other charges or discounts applied. The exact amount will be displayed at checkout before you complete the payment.

6. Sales Tax

  • Sales Tax: Sales tax will be charged on orders based on the shipping destination and applicable state or local tax laws. The tax amount will be calculated at checkout and included in the total order cost.

  • Tax Exemptions: If you are eligible for tax exemptions, please contact our customer service team before placing an order to discuss your specific circumstances.

7. Currency

  • Currency: All payments are processed in United States dollars (USD). If you are ordering from a country outside of the United States, your payment provider may convert the charge to your local currency, and foreign exchange rates may apply.

8. Payment Disputes and Chargebacks

  • Disputes: If you believe there is an error in the payment amount or if you wish to dispute a charge, please contact us immediately at info@vibesora.xyz. We will do our best to resolve any issues quickly and fairly.

  • Chargebacks: If a chargeback is filed with your bank or payment provider, we reserve the right to suspend or cancel your order. We may also take further action to recover the funds, including working with your bank or payment provider to resolve the matter.

9. Payment Failures

  • Declined Payments: If your payment is declined, you will be notified during the checkout process. In such cases, please verify your payment information and try again with an alternate payment method.

  • Failed Transactions: In the event of a failed transaction, we recommend contacting your bank or payment provider for assistance, as the issue may be related to their systems.

10. Refunds and Adjustments

  • Refunds: If you are eligible for a refund according to our Refund and Return Policy, we will process the refund to the original payment method used during the purchase. Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.

  • Payment Adjustments: If there is a need to adjust the payment amount due to a pricing error, promotional code, or other reason, you will be notified, and the appropriate adjustments will be made before the order is finalized.

11. Order Cancellation

  • Cancellation Policy: You may request to cancel your order within 24 hours of purchase, as long as the order has not yet been processed or shipped. After 24 hours, cancellation may no longer be possible, as the order may have already been prepared for shipment.

12. Customer Support

If you have any questions about payments or need assistance, please contact our customer service team:

  • Email: info@vibesora.xyz
  • Phone: 330-629-7311
  • Address: 2146 Little Street, Boardman, Ohio, United States

Thank you for shopping with VIBESORA! We strive to provide a seamless and secure payment process for all of our customers.