Shipping Policy for VIBESORA

Effective Date: March 12, 2025

At VIBESORA, we strive to provide a smooth and convenient shopping experience for all our customers. Our Shipping Policy outlines the process for handling orders, shipping methods, and delivery times. Please read this policy carefully to understand how we handle shipping for both domestic and international orders.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirming the details of your purchase. This confirmation includes your order number, products purchased, and the estimated shipping date. Please check your order for any discrepancies.

  • Processing Time: Orders are typically processed within 1-2 business days from the time of payment confirmation. Please note that processing may take longer during peak seasons or holidays. If there are any issues or delays with your order, we will notify you promptly.

  • Business Days: Our standard business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

  • Domestic Shipping: We offer several shipping options for customers within the United States. Shipping costs will be calculated at checkout based on your location and the selected shipping method.

  • International Shipping: VIBESORA offers international shipping to many countries. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

3. Shipping Costs

  • Shipping costs depend on the shipping method, destination, and the size and weight of the order. The cost will be clearly displayed at checkout before you complete your purchase.

  • Free Shipping: We may offer free shipping promotions from time to time. The terms and conditions of such promotions, including any minimum purchase requirements, will be specified at the time of the promotion.

4. Delivery Times

  • Domestic Orders: Delivery times for domestic orders generally range from 3-7 business days, depending on the shipping method chosen. Expedited shipping options may be available for faster delivery.

  • International Orders: Delivery times for international orders vary by destination. Generally, international orders take 7-21 business days to arrive, depending on the shipping method and customs processing. Please allow additional time for any potential delays at customs.

  • Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.

5. Shipping Delays

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by external factors such as weather, shipping carrier delays, or customs processing.

  • If your order is delayed, we will do our best to keep you informed and assist you in tracking your package.

6. Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes. Please provide a valid physical address when placing your order.

  • International Restrictions: Some countries may have shipping restrictions or prohibitions on certain products. If we are unable to ship to your country, we will notify you and issue a full refund for the items that cannot be shipped.

7. Damaged or Lost Shipments

  • Damaged Packages: If your package arrives damaged, please contact us immediately at info@vibesora.xyz or call 330-629-7311. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund, as appropriate.

  • Lost Packages: If your package is lost in transit, please contact us. We will initiate an investigation with the carrier and assist in locating the package. In some cases, we may offer a refund or reshipment if the package is confirmed lost.

8. Customs Duties and Taxes (International Orders)

  • For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.

  • You may be required to pay these fees upon delivery. Please check with your local customs office to learn more about the duties and taxes for your specific country.

9. Order Changes and Cancellations

  • Order Changes: Once an order is placed, we are unable to modify or change the products in the order. If you need to make a change, please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to accommodate your request.

  • Order Cancellations: Orders can be canceled within 24 hours of purchase. After 24 hours, the order may already be processed or shipped, and cancellation may no longer be possible. Please contact our customer service team as soon as possible if you wish to cancel your order.

10. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us:

  • Email: info@vibesora.xyz
  • Phone: 330-629-7311
  • Address: 2146 Little Street, Boardman, Ohio, United States

Thank you for choosing VIBESORA! We strive to provide a fast, reliable, and enjoyable shopping experience. We look forward to delivering your order.