Refund and Return Policy for VIBESORA
Effective Date: March 12, 2025
At VIBESORA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to assist you with our refund and return process. Please read our policy carefully to ensure a smooth and hassle-free experience.
1. General Return and Refund Guidelines
Eligibility: To be eligible for a return or refund, items must be in their original, unused condition, with all tags, labels, and packaging intact. Returns must be initiated within 30 days from the date of delivery.
Non-Returnable Items: Certain items, such as personalized or customized products, gift cards, and sale or clearance items, are not eligible for return or refund. Please check the product description for specific exclusions.
2. How to Initiate a Return
If you wish to return an item, please follow these steps:
Contact Us: Reach out to our customer support team at info@vibesora.xyz or call 330-629-7311 to notify us of your intent to return the item. Include your order number, product details, and reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RA#) and instructions on how to return the item. Returns will not be accepted without an RA#.
Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service to ensure your return is safely received.
3. Refund Process
Once we receive your returned item and verify its condition:
Inspection: Your item will be inspected to confirm that it meets our return criteria. If the item is found to be in its original condition, your refund will be processed.
Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Partial Refunds: If the returned item is not in its original condition, or if it has been used, damaged, or altered in any way, we reserve the right to issue a partial refund or deny the return request.
4. Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, please contact us immediately at info@vibesora.xyz or call 330-629-7311. We will provide a full refund or exchange and cover any return shipping costs.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order.
6. Gift Returns
If you received an item as a gift, you can return it for a store credit or exchange. The refund will be issued as store credit in the form of a gift card.
7. Processing Time
Please note that processing returns and issuing refunds may take up to 10 business days after we receive your returned item. During peak seasons or sale periods, it may take longer.
8. International Returns
For international orders, the return process remains the same, but customers are responsible for any return shipping fees, duties, or taxes. We recommend contacting our customer service team for assistance with international returns.
9. Contact Us
If you have any questions or need assistance with your return or refund, please do not hesitate to contact us:
- Email: info@vibesora.xyz
- Phone: 330-629-7311
- Address: 2146 Little Street, Boardman, Ohio, United States
Thank you for shopping with VIBESORA! We are committed to ensuring your satisfaction with every purchase. If you need further assistance, our team is always here to help.